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Thread: Received a call from Greenlight, not impressed at attitude

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    Received a call from Greenlight, not impressed at attitude

    Just received a call from
    Will at Greenlight and I must say I was not impressed at his attitude at all.
    I had done an online quote for a Skyline I will be collecting in approx 6 weeks, so I could get a rough idea on insurance cost.
    Today Will phoned for a follow up. I had explained that I dont have a full spec and I would call nearer the time for a quote.
    I had previously got a quote on my old car through Greenlight, which my then insurer beat.
    At this Will seemed not to happy that I went with a company that was cheaper and it may be pointless calling back as I had "rewarded my previous insurer for trying to rip me off," and the brokers might not even quote me.
    I explained to Will it was nothing personal but I went with the cheapest and I was happy with my insurer as they had beat Greenlights price. It seemed like he was throwing the toys out the pram slightly.
    As a potential customer I don't expect to be called and then told pretty much "we don't want your business" and be lectured from an employee as Will had seen it as I had wasted Greenlights and the brokers time.
    Would be interestes to know your thoughts regardings this?

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    Guest slider200's Avatar
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    I spoke to will about this when he did my quote. I would agree with what he's said but possibly not the way it's come across. My renewal with sky was 875 Chris knotts was 730 will quoted me over 300 cheaper. My view is give me your best price and u will have my business. Insurance companies get 1 shot in my view. Why ring around get a great price then ring your current insurer bback for them to match or beat your lowest quote. If your such a valued customer why they trying to charge you more than they need to?

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    Unleaded User neil@greenlight's Avatar
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    If we beat your previous insurers price last year by a considerable margin and you used our quote just to get your last company to match then we would rather not quote again this year.

    I don't understand why you would go back to your company last year who tried to over charge you in the first place and give them a chance to match.... Surely they should be giving you the best price first time around.

    We would rather not be used as a target to help your existing provider do the job they should one doing In the first place each year (get you the best deal)

    If you hadn't of called us last year and just renewed you would of paid way more than necessary

    We do a good job in getting you a better deal and they benefit from the business. Personally as a consumer I would never reward a company with my business that tried to over charge me.

    You wouldn't of been lectured we just said we won't be offering a quote. When asked what reason we would of explained to you we don't want to be used as a target... Its not like we are required to give you a quote. It's not like we are losing out on potential business as whatever price we gave it seems your existing company would match anyway. You will also see the post below yours in our thread commenting on Will@greenlight and the price offered.

    Either way hope you get it sorted. It's a shame as we have got some brilliant rates available at the momen.

    Thanks
    Neil
    Last edited by neil@greenlight; 13-08-2014 at 15:35.
    Greenlight Insurance: Specialist insurance company offering SXOC members discount rates. Call 01277 650866 or visit www.greenlightinsurance.co.uk for a quotation.

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    Unleaded User neil@greenlight's Avatar
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    Quote Originally Posted by slider200 View Post
    I spoke to will about this when he did my quote. I would agree with what he's said but possibly not the way it's come across. My renewal with sky was 875 Chris knotts was 730 will quoted me over 300 cheaper. My view is give me your best price and u will have my business. Insurance companies get 1 shot in my view. Why ring around get a great price then ring your current insurer bback for them to match or beat your lowest quote. If your such a valued customer why they trying to charge you more than they need to?
    Thanks you for the kind comments. It's not like Will@greenlight would of been rude we just politely say "we don't want to be used as a target so won't be offering a quote".

    Glad you appreciate the fact we have you the best deal available rather than play games. We treat customers in the way we would want to be treated ourselves

    Its like going to the high street to buy a TV the company you normally use has it priced at £1200 you walk the length of the high street and manage to get it for £700 why would you walk all the way back to the original shop to try and get them to match the price.
    Greenlight Insurance: Specialist insurance company offering SXOC members discount rates. Call 01277 650866 or visit www.greenlightinsurance.co.uk for a quotation.

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    What would you say Neil if the roles were reversed and you currently had insurance with Greenlight and the renewal quote came through and when you just did a comparison quote with another company that came back cheaper. Would Greenlight like the customer who is still insured by yourselves to phone back and ask them if they would like to match or beat the quote? Or would you rather not want their business because they had the audacity to ring up another company just to see if Greenlight's renewal quote was competitive?

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    You have pretty much just repeated what Will said. You were not the only insurer I called. In the end my current insurer beat your price. Any renewal I have ever had has always been more expensive no matter what insurance company it is and usually after a call it's brought down.

    It would have been a new quote on a new car but if you are doing well enough to turn away business because I like to get different prices and if you feel thats using you as a target then so be it.

    Also why bother calling me just to say "we won't quote you"
    Last edited by scottish-sr; 13-08-2014 at 15:40.

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    Quote Originally Posted by adamrps13 View Post
    What would you say Neil if the roles were reversed and you currently had insurance with Greenlight and the renewal quote came through and when you just did a comparison quote with another company that came back cheaper. Would Greenlight like the customer who is still insured by yourselves to phone back and ask them if they would like to match or beat the quote? Or would you rather not want their business because they had the audacity to ring up another company just to see if Greenlight's renewal quote was competitive?
    I asked Will that, he said he would rather pay more for good service.

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    insurance is going the way of double glazing ..... buy now, from me right now, right this instance and I'll do it for £1000 .... if you shop around though, then forget it, don't want to give you a discount ... its pressure selling !

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    Unleaded User neil@greenlight's Avatar
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    Quote Originally Posted by adamrps13 View Post
    What would you say Neil if the roles were reversed and you currently had insurance with Greenlight and the renewal quote came through and when you just did a comparison quote with another company that came back cheaper. Would Greenlight like the customer who is still insured by yourselves to phone back and ask them if they would like to match or beat the quote? Or would you rather not want their business because they had the audacity to ring up another company just to see if Greenlight's renewal quote was competitive?
    We always give out beat price first time around on new quotes and renewals... So unless the customer changes details like the annual miles or vehicle value that could lead to a lower price then the renewal price is our best.

    However unlike other companies we don't increase renewal premiums year on year... Ours actually come down providing no claim is made
    Greenlight Insurance: Specialist insurance company offering SXOC members discount rates. Call 01277 650866 or visit www.greenlightinsurance.co.uk for a quotation.

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    Unleaded User neil@greenlight's Avatar
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    Quote Originally Posted by Johnny View Post
    insurance is going the way of double glazing ..... buy now, from me right now, right this instance and I'll do it for £1000 .... if you shop around though, then forget it, don't want to give you a discount ... its pressure selling !
    That could never happen you have to give the customer ample time to consider the deal on offer meets there demands and needs. Pushy 'buy it now' sales techniques would most definitely be frowned upon by the regulators.

    We always offer a quote valid for 21 days so a customer can think about it before buying.
    Greenlight Insurance: Specialist insurance company offering SXOC members discount rates. Call 01277 650866 or visit www.greenlightinsurance.co.uk for a quotation.

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    Unleaded User neil@greenlight's Avatar
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    I've listened to the call recording with your permission I'd like to post a copy up tommorrow so members can judge for themselves. Will wasn't rude at all

    Personally I don't see what all the fuss is about. You applied for a quote on our website we called to go over the quote but noticed last year we beat your renewal by over £100 but you went back to get your existing to match our deal.

    You said about us having to much business... That is not the case but no matter what we did we wouldn't be able to win your particular custom as you would take our price back to your initially higher priced existing insurer to get them to match whatever we offer... If you current company can do a lower price in the first place why not give it to you. Rather than make you do the job or comparing the market for them... As your broker that is there job.... Just price matching a lower quote if you find one isn't doing there job, you should of had that price from them in the first place.

    Yer they still get your business.... So they will do it to you every year.
    Last edited by neil@greenlight; 13-08-2014 at 16:12.
    Greenlight Insurance: Specialist insurance company offering SXOC members discount rates. Call 01277 650866 or visit www.greenlightinsurance.co.uk for a quotation.

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    Quote Originally Posted by neil@greenlight View Post
    We always give out best price first time around on new quotes and renewals... So unless the customer changes details like the annual miles or vehicle value that could lead to a lower price then the renewal price is our best.

    However unlike other companies we don't increase renewal premiums year on year... Ours actually come down providing no claim is made
    Hopefully you don't take my questions the wrong way, it was just something i thought i'd add to the thread with something i've been meaning to ask everytime i ring up for a quote but always forget lol.
    Last edited by neil@greenlight; 13-08-2014 at 15:54.

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    Guest silverzx's Avatar
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    Quote Originally Posted by neil@greenlight View Post
    I've listened to the call recording with your permission I'd like to post a copy up tommorrow so members can judge for themselves. Will wasn't rude at all
    Interesting!!

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    Unleaded User neil@greenlight's Avatar
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    Quote Originally Posted by adamrps13 View Post
    Hopefully you don't take my questions the wrong way, it was just something i thought i'd add to the thread with something i've been meaning to ask everytime i ring up for a quote but always forget lol.
    No not at all mate. We try and be straight with customers at least everyone knows where they stand.
    Greenlight Insurance: Specialist insurance company offering SXOC members discount rates. Call 01277 650866 or visit www.greenlightinsurance.co.uk for a quotation.

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    Quote Originally Posted by neil@greenlight View Post
    I've listened to the call recording with your permission I'd like to post a copy up tommorrow so members can judge for themselves. Will wasn't rude at all

    Personally I don't see what all the fuss is about. You applied for a quote on our website we called to go over the quote but noticed last year we beat your renewal by over £100 but you went back to get your existing to match our deal.

    You said about us having to much business... That is not the case but no matter what we did we wouldn't be able to win your particular custom as you would take our price back to your initially higher priced existing insurer to get them to match whatever we offer... If you current company can do a lower price in the first place why not give it to you. Rather than make you do the job or comparing the market for them... As your broker that is there job.... Just price matching a lower quote if you find one isn't doing there job, you should of had that price from them in the first place.

    Yer they still get your business.... So they will do it to you every year.
    Nowhere in this thread have I said he was rude. I just didn't like the attitude. Maybe I did in the call but as I was out walking my dogs at the time, it's hard to concentrate on 2 things at once, I am a guy after all!

    I don't see what the fuss is about either, but it is being caused by Greenlight IMO all because I got a quote from you and didn't take it. Yes you initially beat my insurer, but they then bettered your and other insurers prices. I guess I must be the only person who shops around for insurance. As I said previously, you were not the only company I called for a quote. Regarding the current company, you would have to ask them why they don't offer the cheapest price first time, it's not for me to comment on.

    The point of this thread was to get another opinion as I guessed Will was maybe having an off day as to basically tell a potential customer that 'we may not quote you as you didn't take the quote before' seemed strange to me. But your first response just repeated which Will said so I'm guessing it's standard practice.

    I would be more than happy to get a quote when I know more info on the car if you are willing to quote it. I will be dealing with a new policy, not a renewal.

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    I have only ever been impressed with greenlight they have always given the best quote and been very knowledgeable, this is why I have used you for a couple of years.

    But I have a friend who phoned for a quote late in the day and was told you didn't insure toyota chasers but when I phoned looking to see if I could swap my insurance to an older chaser they happy quoted me. This has been the only bad/questionable thing I have heard about greenlight.

    Edited. And that I can't add my daily to my insurance but you will mirror my no claims.
    Last edited by jack14a; 13-08-2014 at 17:18.

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    I'm amazed by this approach by Greenlight, both positively & negatively! Year after year I've been able to beat my current insurers renewal quote (I'm pretty sure this is far more often the case than not for most others) for any of my cars, (normal Saab 9-5 estate, VW Passat estate, Citroen Xsara VTS, etc, along with an ever increasingly modified 200SX Iv'e owned since 2008) & this is whether the general market has been on the upward or downward slope as far as average insurance prices have been at the time. By beat, I often mean Muller!

    Variations in cover standards aside, (Say 1* to 5*) I like the rest of us have been trained by insurers (& by plenty of other industries, insurance & otherwise) to expect the initial renewal quote to be a leg lifter, perhaps an opening gambit, & to start negotiations from there. On the SX, I would only ever approach specialists like Greenlight, Sky, Flux, etc, & admit that a helpful contact on the end of one of these companies phones, would have an influence, but not over a genuinely noncompetitive quote. Flux heavily utilise "give us a call back before committing elsewhere" Sky to an extent, & as of now, I've yet to personally experience Greenlight under these circumstances as far as I can remember.

    After past posts extolling Greenlight's service & prices, I am planning to approach them when I re-insure the SX within the next month, & Saab later this year, & if they can compete, I'll certainly test their "best quote is our 1st quote" approach come renewal time 365 days later, with added zeal after this thread!

    However, as a business owner, & on the assumption the client/prospective client isn't a Grade A Knob/Liar/Fantasist, I really wouldn't cut off my nose to spite my face by effectively asking them not to approach me with possible business in the future. This is especially relevant in an industry/business where there are more goalposts than I can shake a stick at, & those 'posts' move on a almost daily basis, (Car, type, NCB, age, location, use, market, underwriters whim, accident, theft, need I go on?) thus allowing me to possibly make a profit, build a relationship that may increase my future margins, & enhance my rep on sites such as this, & in general.

    It takes balls to act in the way as has been described, & a small part of me would enjoy 'naffing-off' a limited percentage of my 'clients', but them thar balls may be the ones less likely to procreate in the future if I get that phone based 'chat-up' wrong, too often!

    R.

  18. #18
    aka Droolingorc Ghazoobe's Avatar
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    Unfortunately I think being an insurance company you've got to put up with people calling and getting quotes and not always buying them, its just part of the business. A bit like having some building work done on your house, you'll get quotes from many people and might play them off against each other a bit to see if the original higher quote for the work comes down after someone else has quoted a bit less.

    I think I had 3 or 4 quotes from you for a few different cars over about half a year or so before I finally took out a policy with you. Although not because I went off to other companies or anything but because I was mid-term for my policy and wouldn't have got a big enough refund to make it worth switching, so come renewal time I came to you and took the policy.
    However I didn't really take overly much notice when you were telling me that my premium might be higher due to number of quotes I'd had in the past (which was a fair comment in my opinion, although it almost felt a bit like you were trying to dissuade me from going through with the quote) without taking the insurance and agreed to have the insurance as soon as you gave me the quote

    Overall though my experience with Greenlight has been very good and I've been really happy, specially as my habit of changing cars quite often doesn't seem to have fazed you at all and hasn't really dented my wallet* either due to you keeping the premium changes very low

    *Although due to the low premium change, its your fault I've got a Skyline at the moment which I'm spending a lot of money on and the missus is allowed to drive so maybe its not always a good thing
    Last edited by Ghazoobe; 13-08-2014 at 20:15.
    bovvered?

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    Guest Zornyan's Avatar
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    It's being a bit childish imo "you got.me to quote but went with someone else" which being honest is what everyone does, each year I ring round for my insurance and each year I get it cheaper.

    This year I was ringing several companies between sky and Adrian flux I rang between them a total of 6 times. But that got me a saving of around 250ish, and some free extras thrown in. My Mrs works in insurance and tbh, the job you people are paid to do is sit there and do quotations, what's the point of excluding so many customers because you can't match prices? I mean, I've heard the "their insurance isn't as good as ours" bollocks before, yet most of the time it's the same damm policy with the same/similar underwriters and bonuses etc.

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    Guest auz200sx's Avatar
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    Maybe if insurance wasnt a rip off at the best of times coz lets lets face it it is.......

    Just saying

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